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PSRF meeting

Join me at Puget Sound Research Forum meeting “Dealing with Anger, Disbelief and Apathy in Focus Groups”.  Puget Sound Partnership's public outreach for program to protect and restore the Sound.

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Researchers: remember, honesty is the best policy. Three types of cheating

Use Net Promoter by all means, but adding a couple of other satisfaction questions allows much more powerful analysis.

Random Testimonial

"You know how your mechanic knows what's wrong with your car when you just tell them what it sounds like over the phone? Well, my first conversation with Mike was like that -- in like 10 seconds, he gave me an insight into my market research that was something I'd been struggling trying to figure out. A class like this will help you learn what you can do on your own. And, you'll have a better idea of what a research vendor can do for you."
 - Roy Leban, Founder and CTO Groupthink

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